Terms & Conditions
Green Pioneer is the exclusive distributor for many of the brands we sell. We only supply retailers – those that sell their products to the end consumer. We do not supply other distributors or businesses that sell the products to other retailers or other businesses.
Please note: we do not offer a drop shipping service.
Minimum Order Value
Order value is calculated before VAT is added, and is the total order value across all of the brands we sell:
UK – £100
Non-UK – €400
Delivery is free to all UK postcodes for orders over £200 excluding VAT. For orders below £200 excluding VAT the delivery charge is £5.00.
Delivery to Non-UK countries is free for orders over €750. For orders under €750 delivery is charged at a subsidised rate of €15. A VAT number and an EORI number are required for us to be able to export orders to EU countries.
Orders which include a large quantity of bulky products such as ReSpiin and EcoCoconut can no longer have the current flat rate shipping charge applied. This is due to the actual cost of shipping the goods which factors in both weight and volumetric weight of the shipment. If we receive an order where the volumetric weight is very high we will calculate the shipping charge, and email you the cost we will be passing on (which we will subsidise by 50%). You can then decide whether to proceed with the order.
Deliveries to Non-UK countries are usually made by DHL using a 3-5 day service. DHL will send you a tracking number for your delivery – please make sure DHL is in your safe senders email list.
Shipments to EU countries are now classified as imports and will attract VAT, duty, and courier charges for customs clearance. These courier charges are country-specific and can be checked at your local DHL office.
We will calculate the delivery charge on a case by case basis.
We do not offer credit accounts so pro-forma payment is required on all orders. After two orders a discount will be offered for continued prepayment.
Payment must be made by bank transfer – bank details will be supplied on the invoice. We have a Euro bank account for European orders, account details will be on the invoice. We do not accept payment by credit/debit card or by PayPal.
We ask that our customers do not sell our products on third party market place sites such as Amazon or eBay.
How To Order
Orders should be placed through the website. After placing your order you will receive an automatic order confirmation by email. This is NOT an invoice, just a record of what you have ordered.
After we receive your order we will prepare an invoice for you which will include any delivery charge. We will also remove any taxes for non UK customers who have provided a valid European VAT number. Payment details will be included on the invoice.
If changes are made after an order has been placed we reserve the right to add an admin fee of £10 / €12.50 to the invoice to cover the additional work involved to re-invoice and re-package the order.
Pro forma invoices must be paid for within seven (7) days of the invoice date otherwise the order will be cancelled and reserved items will be put back into stock.
We do not hold back orders for items that are out of stock.
We will do everything we can to ensure that your order arrives in the condition you expect it to. However please notify us in writing within four (4) days of receipt of any damaged or incomplete orders.
In the event of a null price or major price error on the website Green Pioneer reserves the right to correct this error on the final invoice and charge the correct price.
Green Pioneer Ltd, Netherstreet Yard, Bromham, Chippenham, Wiltshire SN15 2DS
Email: firstname.lastname@example.org Tel: +44 (0)1380 859 600