Trading Terms and Conditions

COVID-19 UPDATE:

The team is back and we are operating as normal.  Our rural location and spacious offices help us work within recommended guidelines to keep everyone safe.

We continue to support our customers during this time by offering a reduced minimum order and free delivery value:

  • Minimum order: £100 / €125.
  • UK - free delivery on orders over £250. For orders below this, delivery charge £5.
  • EU - free delivery on orders over €500. For orders below this, delivery charge is €15
  • Non-EU - delivery charges depend on country - see below.

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Green Pioneer is the exclusive distributor for most of the brands we sell. We only supply retailers – those that sell their products to the end consumer. We do not supply other distributors or businesses that sell the products to other retailers.

Please note: we do not offer a drop shipping service.

Minimum

There is a minimum order of £100 / €125 excluding VAT (across all our brands) for all orders. 

Delivery

UK

Delivery is free to all UK postcodes for orders over £250 excluding VAT. For orders below £250 excluding VAT the delivery charge is £5.00. 

Europe

Delivery to EU countries is free for orders over €500. For orders under €500 delivery is charged at a subsidised rate of €15.

Deliveries to EU countries are usually made by DHL using a 3-5 day service. DHL will send you a tracking number for your delivery - please make sure DHL is in your safe senders email list. 

Non-EU Countries

For delivery to countries outside of the EU we will check the delivery charge on a case by case basis. 

Payment

We do not offer credit accounts so pro-forma payment is required on all orders. After two orders a discount will be offered for continued prepayment.

Payment must be made by bank transfer – bank details will be supplied on the invoice. We have a Euro bank account for European orders, account details will be on the invoice. We do not accept payment by credit/debit card or by PayPal.

Selling Online

Bearing in mind the enormous increase in online trading over the past few years and the wide variation in standards we ask that you obtain our permission to sell our products online on your own website. We can then make sure the brands we sell are represented in an appropriate way and also that our customers do not overlap too much.

We ask that our customers do not sell our products on third party market place sites such as Amazon or eBay.

How To Order

Orders should be placed through the website. After placing your order you will receive an automatic order confirmation by email. This is NOT an invoice, just a record of what you have ordered.

After we receive your order we will prepare an invoice for you which will include any delivery charge. We will also remove any taxes for non UK customers who have provided a valid European VAT number. Payment details will be included on the invoice.

If changes are made after an order has been placed we reserve the right to add an admin fee of £10 / €12.50 to the invoice to cover the additional work involved to re-invoice and re-package the order.

Please Note:

Pro forma invoices must be paid for within seven (7) days of the invoice date otherwise the order will be cancelled and reserved items will be put back into stock. 

We do not hold back orders for items that are out of stock.

Any problems?

We will do everything we can to ensure that your order arrives in the condition you expect it to. However please notify us in writing within four days of receipt of any damaged or incomplete orders.

In the event of a null price or major price error on the website Green Pioneer reserves the right to correct this error on the final invoice and charge the correct price.

PLEASE NOTE: We cannot sell Qwetch to retailers in the Bio Food channel in France and Belgium. Please contact us if you are in this area/channel and we can pass on your details to the distributors in that area/channel.

Green Pioneer Ltd, Netherstreet Yard, Bromham, Chippenham, Wiltshire SN15 2DS

Email: enquiries@greenpioneer.co.uk  Tel: +44 (0)1380 859 600