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Trading Terms and Conditions

Green Pioneer is the exclusive distributor for many of the brands we sell. We only supply retailers – those that sell their products to the end consumer. We do not supply other distributors or businesses that sell the products to other retailers or other businesses.

Please note: we do not offer a drop shipping service.

Minimum Order Value

Order value is calculated before VAT is added, and is the total order value across all of the brands we sell:

UK - £100 

Non-UK - €400

Delivery

UK

Delivery is free to all UK postcodes for orders over £250 excluding VAT. For orders below £250 excluding VAT the delivery charge is £5.00. 

Non-UK (excluding EEA Countries)

Delivery to Non-UK countries is free for orders over €750. For orders under €750 delivery is charged at a subsidised rate of €15.

Deliveries to Non-UK countries are usually made by DHL using a 3-5 day service. DHL will send you a tracking number for your delivery - please make sure DHL is in your safe senders email list.

Shipments to EU countries are now classified as imports and will attract VAT, duty, and courier charges for customs clearance. These courier charges are country-specific and can be checked at your local DHL office via this link: https://www.dhl.com/en/express/customs_support/customs_services.html

EEA Countries

We will calculate the delivery charge on a case by case basis.

Payment

We do not offer credit accounts so pro-forma payment is required on all orders. After two orders a discount will be offered for continued prepayment.

Payment must be made by bank transfer – bank details will be supplied on the invoice. We have a Euro bank account for European orders, account details will be on the invoice. We do not accept payment by credit/debit card or by PayPal.

Selling Online

Bearing in mind the enormous increase in online trading over the past few years and the wide variation in standards we ask that you obtain our permission to sell our products online on your own website. We can then make sure the brands we sell are represented in an appropriate way and also that our customers do not overlap too much.

We ask that our customers do not sell our products on third party market place sites such as Amazon or eBay.

How To Order

Orders should be placed through the website. After placing your order you will receive an automatic order confirmation by email. This is NOT an invoice, just a record of what you have ordered.

After we receive your order we will prepare an invoice for you which will include any delivery charge. We will also remove any taxes for non UK customers who have provided a valid European VAT number. Payment details will be included on the invoice.

If changes are made after an order has been placed we reserve the right to add an admin fee of £10 / €12.50 to the invoice to cover the additional work involved to re-invoice and re-package the order.

Please Note:

Pro forma invoices must be paid for within seven (7) days of the invoice date otherwise the order will be cancelled and reserved items will be put back into stock. 

We do not hold back orders for items that are out of stock.

Any problems?

We will do everything we can to ensure that your order arrives in the condition you expect it to. However please notify us in writing within four days of receipt of any damaged or incomplete orders.

In the event of a null price or major price error on the website Green Pioneer reserves the right to correct this error on the final invoice and charge the correct price.


Green Pioneer Ltd, Netherstreet Yard, Bromham, Chippenham, Wiltshire SN15 2DS

Email: enquiries@greenpioneer.co.uk  Tel: +44 (0)1380 859 600